Privacy policy
How Goodwill Accounting uses the details you send through this website, who receives them, how long we keep them and your rights.
01 / Your next step
Who we are
Goodwill Accounting Ltd is the controller of the personal information you send through this website. We are registered in Scotland under company number SC761743. Our registered office is Central House, 119 Whitefield Road, Glasgow, G51 2SD.
For any privacy question, email contact@goodwillaccounting.co.uk or write to our registered office. This notice covers the website and its enquiry form. If you become a client, we will give you separate information about how we handle client records.
02 / Your next step
What we collect
When you send an enquiry, we collect your name, your email address or phone number, the service you are interested in and anything you write in your message. We also record the page you sent it from, any campaign tags in the page address, and the date and time.
Please do not send tax reference numbers, bank details, passwords or identity documents through the form. We will ask for what we need once we have spoken to you.
Our VAT calculator and Self Assessment checklist run in your browser. What you type into them is not sent to us or saved.
03 / Your next step
How we use it and why
We use your enquiry to reply to you, to discuss the work you need and to keep a record of our follow-up. We do this because you have asked us to take these steps before any agreement is made, and because we have a legitimate interest in handling and following up enquiries.
We also use the page and campaign details to understand which parts of the website bring enquiries. We have a legitimate interest in knowing how the website performs.
To stop spam, the website keeps a scrambled version of your IP address for ten minutes and checks for repeated submissions. Our host also keeps standard server logs, which include IP addresses, for security and troubleshooting.
We do not sell your information, and we do not use it to make automated decisions about you.
04 / Your next step
Who receives your information
Your enquiry is emailed to Goodwill Accounting. A copy also goes to Delivix, the Glasgow agency that builds and manages this website and helps us handle enquiries. Only people who need the details to deal with your enquiry can see them.
The website and its enquiry records are hosted by HostGator on servers in the United States, so your enquiry is stored outside the UK. We rely on the hosting provider’s data processing terms for the safeguards that UK data protection law requires for this transfer. Our email providers may also store messages outside the UK.
We count visits with Plausible Analytics. It does not use cookies or collect personal information, and its data is processed in the EU. We will also share information if the law requires us to.
05 / Your next step
How long we keep it
We delete enquiries from the website 24 months after we receive them, and we keep the email copies for no longer than that. If you become a client, different retention periods apply to client records, and we will tell you what they are.
06 / Your next step
Your rights
You can ask for a copy of your information, ask us to correct or delete it, ask us to limit how we use it, or object to how we use it. In some cases you can ask us to pass it to another organisation. Email contact@goodwillaccounting.co.uk or use our contact page to make a request, and we will reply within one month.
If you are unhappy with how we have handled your information, please tell us first. You can also complain to the Information Commissioner’s Office.
Our cookie policy explains what the website stores in your browser, and our website terms cover the guides and tools. We may update this notice. It was last updated on 28 October 2026.